Terms of Service

Address: Metropollie Europe S.L., Calle Marqués de Monteagudo 20 - Loft 18, 28028 Madrid, Spain

Contact email: info@metropollie.com

This document (as well as all other documents mentioned here) regulates the conditions governing the use of this Website (www.metropollie.com) and the purchase or acquisition of products and / or services therein (in below, Conditions).

For the purposes of these Conditions, it is understood that the activity that METROPOLLIE develops through the Website includes:

Marketing and distribution of clothing, accessories and accessories for men and women, as well as skateboards, wheels, accessories and accessories.

In addition to reading these Conditions, before accessing, browsing and / or using this website, the User must have read the Legal warning and the Terms and Conditions, including, the Cookies policy, and the Privacy and data protection policy by METROPOLLIE. By using this Website or by making and / or requesting the acquisition of a product and / or service through it, the User consents to be bound by these Conditions and by all the aforementioned, so if they do not agree with everything Therefore, you should not use this Website.

Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time he accesses, browses and / or uses the Website, since those that are in force at the time the purchase of products and / or services are requested will be applicable.

For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact details provided above or, where appropriate, using the contact form.

II. THE USER

Access, navigation and use of the Website, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), for which they are accepted, from the start of browsing the Website, all the Conditions established herein, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The User assumes his responsibility for a correct use of the Website. This responsibility will extend to:

• Make use of this Website only to make inquiries and legally valid purchases or acquisitions.  

• Do not make any false or fraudulent purchase. If a purchase of this nature could reasonably be considered to have been made, it could be canceled and the relevant authorities informed.  

• Provide truthful and lawful contact information, for example, email address, postal address and / or other information (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.

The Website is aimed mainly at Users residing in Spain. METROPOLLIE does not ensure that the Website complies with the laws of other countries, either totally or partially. METROPOLLIE declines any responsibility that may arise from such access, nor does it ensure shipments or provision of services outside of Spain.

The User may formalize, at their option, with METROPOLLIE the contract for the sale of the desired products and / or services in any of the languages in which these Conditions are available on this Website.

III. PURCHASE OR ACQUISITION PROCESS

Users can buy on the Website by the established means and forms. They must follow the online purchase and / or acquisition procedure www.metropollie.com, during which several products and / or services can be selected and added to the cart, basket or final shopping space and, finally, click on "Buy now" or "Finalize order".

Likewise, the User must fill in and / or check the information that is requested in each step, although, during the purchase process, before making the payment, the purchase details can be modified.

Next, the User will receive an email confirming that METROPOLLIE has received their order or request for purchase and / or provision of the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped.

Once the purchase procedure has been concluded, the User consents that the Website generates an electronic invoice that will be sent to the User via email. Likewise, the User may, if he so wishes, obtain a copy of his paper invoice, requesting it from METROPOLLIE using the contact spaces on the Website or through the contact information provided above.

The User acknowledges being up-to-date, at the time of purchase, of certain particular conditions of sale that concern the product and / or service in question and which are shown next to the presentation or, where appropriate, its image on its page of the Website, indicating, by way of example, but not exhaustive, and according to each case: name, price, components, weight, quantity, color, details of the products, or characteristics, the way in which they will be carried out and / o cost of benefits; and acknowledges that the completion of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be filed and kept in METROPOLLIE's computerized records in order to constitute a means of proof of the transactions, in any case, respecting reasonable conditions. of security and the laws and regulations in force that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons in Regarding the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist the Users in accordance with the privacy policy of this Website.

IV. AVAILABILITY

All purchase orders received by METROPOLLIE through the Website are subject to the availability of the products and / or to the fact that no circumstance or force majeure (clause nine of these Conditions) affects the supply of the same and / or the provision of the services. If there are difficulties in the supply of products or there are no products in stock, METROPOLLIE undertakes to contact the User and reimburse any amount that may have been paid as an amount. This will also be applicable in cases where the provision of a service becomes unfeasible.

V. PRICES AND PAYMENT

The prices displayed on the Website are final, in Euros (€) and include taxes, unless a different issue is indicated and applied by legal requirement, especially in relation to VAT.

However, and unless specifically indicated otherwise, the prices of the items offered exclude shipping costs, which may be incurred, which will be added to the total amount due to the time of managing the shipping procedure by the User. , and where he will consult the available shipping methods and costs and will freely choose the one that suits him best.

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has voluntarily and freely selected and chosen.

The price of each product will be the one stipulated at all times on our website. Although we try to ensure that all prices listed on the page are correct, errors can occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or to give you an alternative.

METROPOLLIE reserves the right to cancel any order placed as a result of a pricing or other error.

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation, except in the event that a computer error occurs when applying discounts on items where METROPOLLIE reserves the right to cancel the order whenever there is a clear price error in the RRP.

The accepted means of payment will be: Credit or debit card (VISA, MasterCard, Maestro, American Express), PayPal, Apple Pay, Google Pay and Shop Pay.

METROPOLLIE uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, METROPOLLIE will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User.

Once METROPOLLIE receives the purchase order from the User through the Website, the card will be charged when METROPOLLIE sends a confirmation of the purchase order or acquisition of products and / or services to the User.

In any case, clicking on "Pay now"the User confirms that the payment method used is his.

SAW. DELIVERY

In the cases in which it is appropriate to carry out the physical delivery of the contracted good, the deliveries will be made within the following territory: Europe with some exceptions.

Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the customization of the products, the purchase order consisting of the related products in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.

If for any reason, attributable to it, METROPOLLIE could not meet the delivery date, it will contact the User to inform him of this circumstance and, he may choose to proceed with the purchase by setting a new delivery date or cancel the order with full refund of the price paid. In any case, home deliveries are made on working days.

If it is impossible to deliver the order due to the User's absence, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is located and how to get it delivered again.

If the User is not going to be at the place of delivery in the agreed time slot, they must contact METROPOLLIE to arrange delivery on another day.

In the event that 30 days have elapsed since your order is available for delivery, and it has not been delivered for reasons not attributable to METROPOLLIE, METROPOLLIE will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a result of the termination of the contract, all payments received from the User will be returned, except for the additional costs resulting from the User's own choice of a delivery method other than the less expensive mode of ordinary delivery offered by the Website. , without any undue delay and, in any case, within a maximum period of 14 calendar days from the date the contract is considered terminated.

However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on.

For the purposes of these Conditions, it will be understood that the delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address.

The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when METROPOLLIE receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place at a time after the full receipt of the amount to be paid by METROPOLLIE.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and / or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

In this same sense, and in accordance with Chapter I of Title V of Council Directive 2006/112 of November 28, 2006 on the common VAT system, purchase orders will be located, for delivery and / or provision , in that Member State of the European Union in which the address that appears in the purchase order is located and, therefore, the applicable VAT will be that in force in that Member State.

For the rest of locations, different from the previous ones, where the purchase orders will be located, for their delivery and / or provision, the current regulations will be applied at all times; The User must take into account that this could generate the application and accrual of taxes and customs duties at destination, in accordance with current regulations at destination, and that these could be on their part. For more information, the User must go to the customs office at the destination.

VII. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that in case he detects that an error has occurred when entering the necessary data to process his purchase request on the Website, he may modify them by contacting METROPOLLIE through the contact spaces provided. on the Website, and, where appropriate, through those authorized to contact customer service, and / or using the contact information provided in the first clause (General information).

In any case, the User, before clicking on "Pay now", you have access to the space, cart, or basket where your purchase requests are noted and you can make modifications.

Similarly, the User is referred to consult the Legal warning and the Terms and Conditions and, specifically, the Privacy Policy to obtain more information on how to exercise your right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.

VIII. RETURNS

You can check our Refund Policy.

In the cases in which the User acquires products on or through the owner's Website, they are assisted by a series of rights, as listed and described below:

Right of withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase in a within 30 calendar days without justification.

This withdrawal period will expire after 30 calendar days the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the goods acquired on the METROPOLLIE Website or in the event that the goods that make up his order are delivered separately, within 30 days natural days of the day that the User or a third party authorized by him, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, after 30 days natural from the day of the contract.

To exercise this right of withdrawal, the User must notify METROPOLLIE of his decision.. You can do so, where appropriate, through the contact spaces provided on the Website or through:

Email: info@metropollie.com

The User, regardless of the means they choose to communicate their decision, must express clearly and unequivocally that it is their intention to withdraw from the purchase contract. In any case, the User may use the Model withdrawal form that METROPOLLIE makes available to you as part attached to these Conditions, however, its use is not mandatory.

To meet the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the corresponding period expires.

In case of withdrawal, METROPOLLIE will reimburse the User for all payments received, including shipping costs (and with the exception of the additional costs chosen by the User for a delivery method other than the less expensive mode offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which METROPOLLIE is informed of the User's decision to withdraw.

METROPOLLIE will reimburse the User using the same payment method that the User used to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, METROPOLLIE could withhold said refund until it has received the products or items of the purchase, or until the User presents proof of the return of the same., depending on which condition is met first.

The User can return or send the products to METROPOLLIE at the address that will be indicated by email.

Y You must return or send the products without any undue delay and, in any case, no later than 14 calendar days from the date that METROPOLLIE was informed of the withdrawal decision.

Return costs (transport) They will be borne by METROPOLLIE at no cost to the User for orders from SPAIN AND PORTUGAL (except the Canary Islands, Ceuta, Melilla, Azores and Madeira). For the rest of the locations, the User acknowledges knowing that they must bear the direct cost of return (transport, delivery) of the goods, if any are incurred.

In any case, the User will be responsible for the decrease in value of the products resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

The User acknowledges knowing that there are exceptions to the right of withdrawal, as set forth in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustive, this would be the case of: personalized products; products that can deteriorate or expire quickly; Music or video CDs / DVDs without their packaging, as factory-sealed; products that for hygiene or health reasons are sealed and have been unsealed after delivery.

In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been fully executed, or when it has begun , with the express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by METROPOLLIE, they will have lost their right of withdrawal.

In any case, No refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.

Likewise, Products must be returned using or including all their original packaging, instructions and other documents that accompany them, as well as a copy of the purchase invoice..

In the following link you can download the Model withdrawal form.

Return of defective products or shipping errors

These are all those cases in which the User considers that, at the time of delivery, the product does not conform to the provisions of the contract or purchase order, and that, therefore, they should contact METROPOLLIE immediately and let you know the existing disagreement (defect / error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).

The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, if the refund or, where appropriate, the replacement of the same. .

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amount paid for those products that are returned due to a defect, when it actually exists, will be fully reimbursed, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always be observed.

Guarantee

The User, as consumer and user, enjoys guarantees on the products that can be acquired through this Website, in the legally established terms for each type of product, with METROPOLLIE responding, therefore, for the lack of conformity of the same that manifests itself within a period of two years from product delivery.

In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by METROPOLLIE and possess the qualities presented in it; are suitable for the uses to which products of the same type are ordinarily used; and present the usual quality and benefits of a product of the same type and that are fundamentally expected from it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in shipping. However, some of the products that are marketed on the Website, could present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and that therefore will form part of the individual appearance of the product, and they will not be a defect.

On the other hand, it could be the case that the User acquires a product of a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his legal guarantee right directly against them during the two years following the delivery of said products. For this, the User must have kept all the information in relation to the guarantee of the products.

However, to learn more about the After-Sales Service that METROPOLLIE puts at the service of Website Users, you can write to us at:

Email: info@metropollie.com

IX. DISCLAIMER OF LIABILITY

Except for legal provision to the contrary, METROPOLLIE will not accept any responsibility for the following losses, regardless of their origin:

• any losses that were not attributable to any default on your part;
• business losses (including lost profits, income, contracts, anticipated savings, data, loss of goodwill, or unnecessary expenses incurred); or from
• any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.

Likewise, METROPOLLIE also limits its liability in the following cases:

• METROPOLLIE applies all measures concerning to provide a faithful display of the product on the Website, however, it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, or problems of the browser that is used or others. of this nature.
• METROPOLLIE will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the object of the purchase order. However, it is not responsible for damages arising from a malfunction of transport, especially for causes such as strikes, road retentions, and in general any other specific to the sector, which result in delays, losses or theft of the product.
• Technical failures that, due to fortuitous or other causes, prevent a normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. METROPOLLIE uses all the means at its disposal in order to carry out the process of purchase, payment and shipping / delivery of the products, however it disclaims responsibility for causes that are not attributable to it, unforeseeable circumstances or force majeure.
• METROPOLLIE will not be responsible for the misuse and / or wear of the products that have been used by the User. At the same time, METROPOLLIE will not be responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product.
• In general, METROPOLLIE will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, they are due to force majeure, and This may include, but not limited to:
• Strikes, lockouts or other industrial action.
• Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
• Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
• Inability to use public or private telecommunication systems.
• Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the force majeure continues, and METROPOLLIE will have an extension in the term to fulfill them for a period of time equal to the duration of the force majeure. METROPOLLIE will use all reasonable means to find a solution that allows it to comply with its obligations despite the force majeure.

X. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User accepts that most of the communications with METROPOLLIE are electronic (email, SMS or notices published on the Website).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that METROPOLLIE sends electronically meet the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and / or communicate with METROPOLLIE through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, METROPOLLIE may contact and / or notify the User by email or at the postal address provided.

XI. RESIGNATION

No waiver by METROPOLLIE of a specific right or legal action or the lack of requirement by METROPOLLIE of strict compliance by the User of any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or from the Conditions, nor will it exonerate the User of the fulfillment of their obligations.

No waiver by METROPOLLIE of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.

XII. NULLITY

If any of these Conditions were declared null and void by a firm resolution issued by the competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

XIII. ENTIRE AGREEMENT

These Conditions and any document to which express reference is made in these constitute the entire agreement existing between the User and METROPOLLIE in relation to the object of sale and replace any other agreement, agreement or previous promise agreed verbally or in writing by the same. parts.

The User and METROPOLLIE acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.

XIV. DATA PROTECTION

The information or personal data that the User provides to METROPOLLIE in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy and data protection policy (contained, where appropriate, in the Legal warning and the Terms and Conditions). By accessing, browsing and / or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided are true.

XV. APPLICABLE LEGISLATION AND JURISDICTION

Access, navigation and / or use of this Website and product purchase contracts through it will be governed by Spanish law.

Any controversy, problem or disagreement that arises or is related to the access, navigation and / or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between METROPOLLIE and the User, will be submitted, with express resignation to any other jurisdiction, to the non-exclusive jurisdiction of the courts and tribunals of the city of Madrid (Spain). In the event that the User is domiciled outside of Spain, METROPOLLIE and the User also submit, expressly waiving any other jurisdiction, to the courts and tribunals of the city of Madrid (Spain).

XVI. COMPLAINTS AND CLAIMS

The User can send to METROPOLLIE their complaints, claims or any other comment that they wish to make through the contact information provided at the beginning of these Conditions (General Information).

In addition, METROPOLLIE has official complaint forms available to consumers and users, which they can request from METROPOLLIE at any time, using the contact information provided at the beginning of these Conditions (General Information).

Likewise, if a dispute arises from the conclusion of this purchase contract between METROPOLLIE and the User, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22 / EC. You can access this method through the following website: http://ec.europa.eu/consumers/odr/.

Last modified: October 21, 2020