Shipping Policy
SUMMARY
- SHIPPING COSTS: FREE FOR SPAIN AND PORTUGAL (except the Canary Islands, Ceuta, Melilla, Azores and Madeira, where we do not ship). Other destinations, see below.
- DELIVERY TIME: 24H in the Peninsula and 48H in the Balearic Islands.
- TAXES: All of our products have the VAT INCLUDED.
- DOUBTS: Get in touch with us by writing an email to INFO@METROPOLLIE.COM and we will try to help you.
* We recommend reading the entire policy before placing an order
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I. SHIPPING POLICY
The order is shipped the next business day after receiving payment, or on the same business day if the order is placed before 15:00. Orders received after 3:00 PM will be shipped the next business day.
Saturdays, Sundays and holidays in the Community of Madrid will not count as working days regarding shipments. On Saturdays, Sundays and holidays there are no deliveries.
Regrettably, We do not ship to the Canary Islands, Ceuta, Melilla, Azores and Madeira.
All of our products have the VAT INCLUDED.
Failure to comply with the delivery date of any type of shipment is the responsibility of the transport company in case the package has been sent within the corresponding period by the store. Even so, we request that the buyer inform us of any type of delay in handling the corresponding claim.
NOTE: Please enter your phone number and email address during the purchase process so that we can inform you or clarify as soon as possible any questions regarding your order and offer you the best possible service.
Orders in no case may be canceled once they have been sent. If the buyer would like to cancel it once shipped, I'd have to pay the full shipping costs of this.
SHIPPING COSTS AND TIMES ACCORDING TO DESTINATION:
SPAIN AND PORTUGAL (except the Canary Islands, Ceuta, Melilla, Azores and Madeira).
- Cost: FREE
- Delivery term: 24H in the Peninsula and 48H in the Balearic Islands, once it has left our warehouse.
- Shipping type: SEUR messaging.
EUROPE ZONE 1 (Germany)
- Cost: FREE for orders over € 100. For orders less than € 100 the shipping costs are € 6.
- Delivery term: 3 to 5 days (business days) once it has left our warehouse.
- Shipping type: DHL courier.
EUROPE ZONE 2 (France)
- Cost: FREE for orders over € 100. For orders less than € 100 the shipping costs are € 6.
- Delivery term: from 3 to 5 days (business days) once it has left our warehouse.
- Shipping type: DHL courier.
EUROPE ZONE 3 (Austria, Belgium, Croatia, Slovakia, Slovenia, the Netherlands, Hungary, Luxembourg, Poland, the Czech Republic and Romania)
- Cost: FREE for orders over € 100. For orders less than € 100 the shipping costs are € 6.
- Delivery term: from 3 to 5 days (business days) once it has left our warehouse.
- Shipping type: DHL courier.
EUROPE ZONE 4 (Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania and the United Kingdom)
- Cost: FREE for orders over € 100. For orders less than € 100 the shipping costs are € 6.
- Delivery term: from 3 to 5 days (business days) once it has left our warehouse.
- Shipping type: DHL courier.
EUROPE ZONE 5 (Denmark, Finland and Sweden)
- Cost: FREE for orders over € 150. From € 26.50 for orders less than € 100. It will be calculated exactly when ordering based on the weight of the products.
- Delivery term: from 3 to 5 days (business days) once it has left our warehouse.
- Shipping type: DHL courier.
EUROPE ZONE 6 (Italy)
- Cost: FREE for orders over € 100. For orders less than € 100 the shipping costs are € 6.
- Delivery term: from 3 to 5 days (business days) once it has left our warehouse.
- Shipping type: DHL courier.
REST OF THE WORLD
- Cost: It depends on the destination, consult. It will be calculated exactly when ordering based on the weight of the products.
- Delivery term: It depends on the destination, consult.
- Shipping type: Postal mail CORREOS.
II. DELIVERY OF ORDERS
In the cases in which it is appropriate to make the physical delivery of the contracted good, the deliveries will be made within the following territory: All over the World.
Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the customization of the products, the purchase order consisting of the related products in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.
If for any reason, attributable to it, METROPOLLIE could not meet the delivery date, it will contact the User to inform him of this circumstance and, he may choose to proceed with the purchase by setting a new delivery date or cancel the order with full refund of the price paid. In any case, home deliveries are made on working days.
If it is impossible to deliver the order due to the User's absence, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is located and how to get it delivered again.
If the User is not going to be at the place of delivery in the agreed time slot, they must contact METROPOLLIE to arrange delivery on another day.
In the event that 30 days have elapsed since your order is available for delivery, and it has not been delivered for reasons not attributable to METROPOLLIE, METROPOLLIE will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a result of the termination of the contract, all payments received from the User will be returned, except for the additional costs resulting from the User's own choice of a delivery method other than the less expensive mode of ordinary delivery offered by the Website. , without any undue delay and, in any case, within a maximum period of 14 calendar days from the date the contract is considered terminated.
However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on.
For the purposes of these Conditions, it will be understood that the delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address.
The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when METROPOLLIE receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place at a time after the full receipt of the amount to be paid by METROPOLLIE.
In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and / or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question.
In this same sense, and in accordance with Chapter I of Title V of Council Directive 2006/112 of November 28, 2006 on the common VAT system, purchase orders will be located, for delivery and / or provision , in that Member State of the European Union in which the address that appears in the purchase order is located and, therefore, the applicable VAT will be that in force in that Member State.
For the rest of locations, different from the previous ones, where the purchase orders will be located, for their delivery and / or provision, the current regulations will be applied at all times; The User must take into account that this could generate the application and accrual of taxes and customs duties at destination, in accordance with current regulations at destination, and that these could be on their part. For more information, the User must go to the customs office at destination.
Last modified: December 11, 2020