Refund Policy

Packaging de Metropollie



- DEVOLUTION COSTS (Shipping): FREE FOR SPAIN AND PORTUGAL (except the Canary Islands, Ceuta, Melilla, Azores and Madeira).


- PROCESS: Get in touch with us as soon as possible by writing an email to INFO@METROPOLLIE.COM and you will receive the relevant instructions. Download here our MODEL WITHDRAWAL FORM and send it to us filled out.

* We recommend reading the entire policy before placing an order



In the cases in which the User acquires products on or through the owner's Website, they are assisted by a series of rights, as listed and described below:

Right of withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase in a within 30 calendar days without justification.

This withdrawal period will expire after 30 calendar days the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the goods acquired on the METROPOLLIE Website or in the event that the goods that make up his order are delivered separately, within 30 days natural days of the day that the User or a third party authorized by him, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, after 30 days natural from the day of the contract.

To exercise this right of withdrawal, the User must notify METROPOLLIE of his decision.. You can do so, where appropriate, through the contact spaces provided on the Website or through:


The User, regardless of the means they choose to communicate their decision, must express clearly and unequivocally that it is their intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that METROPOLLIE makes available to you as part attached to these Conditions, however, its use is not mandatory.

To meet the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the corresponding period expires.

In case of withdrawal, METROPOLLIE will reimburse the User for all payments received, including shipping costs (and with the exception of the additional costs chosen by the User for a delivery method other than the less expensive mode offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which METROPOLLIE is informed of the User's decision to withdraw.

METROPOLLIE will reimburse the User using the same payment method that the User used to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, METROPOLLIE could withhold said refund until it has received the products or items of the purchase, or until the User presents proof of the return of the same., depending on which condition is met first.

The User can return or send the products to METROPOLLIE at the address that will be indicated by email.

Y You must return or send the products without any undue delay and, in any case, no later than 14 calendar days from the date that METROPOLLIE was informed of the withdrawal decision.

Return costs (transport) They will be borne by METROPOLLIE at no cost to the User for orders from SPAIN AND PORTUGAL (except the Canary Islands, Ceuta, Melilla, Azores and Madeira). For the rest of the locations, the User acknowledges knowing that they must bear the direct cost of return (transport, delivery) of the goods, if any are incurred.

In any case, the User will be responsible for the decrease in value of the products resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

The User acknowledges knowing that there are exceptions to the right of withdrawal, as set forth in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustive, this would be the case of: personalized products; products that can deteriorate or expire quickly; Music or video CDs / DVDs without their packaging, as factory-sealed; products that for hygiene or health reasons are sealed and have been unsealed after delivery.

In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been fully executed, or when it has begun , with the express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by METROPOLLIE, they will have lost their right of withdrawal.

In any case, No refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.

Likewise, Products must be returned using or including all their original packaging, instructions and other documents that accompany them, as well as a copy of the purchase invoice..

In the following link you can download the Model withdrawal form.

Return of defective products or shipping errors

These are all those cases in which the User considers that, at the time of delivery, the product does not conform to the provisions of the contract or purchase order, and that, therefore, they should contact METROPOLLIE immediately and let you know the existing disagreement (defect / error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).

The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, if the refund or, where appropriate, the replacement of the same. .

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amount paid for those products that are returned due to a defect, when it actually exists, will be fully reimbursed, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always be observed.


The User, as consumer and user, enjoys guarantees on the products that can be acquired through this Website, in the legally established terms for each type of product, with METROPOLLIE responding, therefore, for the lack of conformity of the same that manifests itself within a period of two years from product delivery.

In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by METROPOLLIE and possess the qualities presented in it; are suitable for the uses to which products of the same type are ordinarily used; and present the usual quality and benefits of a product of the same type and that are fundamentally expected from it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in shipping. However, some of the products that are marketed on the Website, could present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and that therefore will form part of the individual appearance of the product, and they will not be a defect.

On the other hand, it could be the case that the User acquires a product of a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his legal guarantee right directly against them during the two years following the delivery of said products. For this, the User must have kept all the information in relation to the guarantee of the products.

However, to learn more about the After-Sales Service that METROPOLLIE puts at the service of Website Users, you can write to us at:


Last modified: October 21, 2020